Terms of service
Terms of Service
Effective Date: April 22, 2026
Welcome to Nera Pearl. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or place an order.
1. General Information
The online store Nera Pearl is operated by the seller conducting commercial activity under the Nera Pearl brand.
Throughout these Terms, “we,” “us,” and “our” refer to Nera Pearl. “Customer,” “you,” and “your” refer to any person or entity using our website or purchasing products from our store.
Our website offers pearl jewelry, sterling silver jewelry, accessories, and related products for retail sale.
2. Product Information
We make every effort to present our products as accurately as possible, including descriptions, images, materials, dimensions, colors, and finishes.
Because our products may include genuine freshwater pearls, natural variations in shape, size, surface, tone, and luster may occur. These variations are part of the natural character of real pearls and do not constitute a defect.
Sterling silver and gold vermeil finishes may naturally change in appearance over time depending on wear, storage, skin type, humidity, cosmetics, and care routine.
Please note that colors may appear slightly different depending on screen settings, lighting conditions, photography, and production batches.
3. Orders
By placing an order, you confirm that all information provided during checkout is accurate, complete, and up to date.
After placing an order, you may receive an order confirmation by email. This confirmation does not guarantee final acceptance of the order. We reserve the right to refuse or cancel an order if there is a pricing error, product availability issue, suspected fraud, incorrect customer information, or any other issue that prevents proper fulfillment.
If we cancel an order after payment has been made, we will issue a refund to the original payment method.
4. Prices and Payments
All prices are displayed in the currency shown at checkout, unless stated otherwise.
The total cost of your order, including any applicable taxes, shipping fees, or discounts, will be shown before you complete your purchase.
Available payment methods are displayed during checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.
5. Shipping and Delivery
Orders are shipped to the address provided by the Customer at checkout.
We may work with external logistics partners, warehouses, and courier companies to process and deliver orders. Products may be shipped from domestic or international logistics facilities depending on product availability and destination.
Delivery times may vary depending on the destination country, product availability, courier operations, customs procedures, peak periods, and other factors beyond our reasonable control.
If we become aware of a significant shipping delay, we will make reasonable efforts to notify you and provide an appropriate solution where required by applicable law.
The Customer is responsible for providing a complete and correct shipping address. Nera Pearl is not responsible for delivery issues caused by incorrect or incomplete address information provided by the Customer.
In some cases, international orders may be subject to import duties, customs fees, or local taxes unless such charges have already been collected at checkout.
6. Returns and Refunds
Customers may request a return within 30 days of receiving the order, subject to the conditions described in our Return & Refund Policy.
To start a return, please contact our Client Care team before sending the item back:
Returned items must be unused, unworn, in their original condition, and returned with all original packaging and included items.
For hygiene and quality reasons, jewelry must be returned unworn and in its original packaging.
Return shipping costs are the responsibility of the Customer unless the item received was defective, damaged, or incorrect.
Refunds are processed in accordance with our Return & Refund Policy.
7. Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number, a short description of the issue, and clear photos of the product and packaging, if possible.
Each case is reviewed individually, and we will make reasonable efforts to provide a suitable solution.
8. Product Care and Natural Wear
Customers are responsible for using and caring for products in accordance with their intended purpose and any care instructions provided.
Nera Pearl is not responsible for damage caused by improper use, neglect, accidents, exposure to harsh chemicals, cosmetics, perfumes, excessive moisture, improper storage, strong pulling, impact, or unauthorized modifications.
Freshwater pearls are naturally formed and may show subtle variations in shape, surface, and tone. These details are part of their natural beauty and are not considered defects.
Sterling silver may naturally darken or tarnish over time. This is a normal characteristic of silver and can usually be improved with gentle care and polishing using a suitable jewelry cloth.
9. Warranty
Certain products may be covered by a limited warranty or guarantee if clearly stated on the product page or in separate warranty materials.
Unless stated otherwise, any warranty applies only to manufacturing defects and does not cover normal wear and tear, misuse, accidental damage, improper care, tarnishing, discoloration caused by external factors, natural pearl variations, damage caused by cosmetics or chemicals, or damage caused by third-party repairs or modifications.
Warranty claims may be submitted by contacting:
Please include your order number, a description of the issue, and photos of the product.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Nera Pearl shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
11. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics tools, and ecommerce platform services.
We are not responsible for delays, interruptions, or issues caused by third-party providers, except where required by applicable law.
12. Intellectual Property
All content on the Nera Pearl website, including brand names, product names, images, text, graphics, logos, design elements, and other materials, belongs to Nera Pearl or its content providers.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our prior written consent.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect customer information.
14. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Any changes will take effect once posted on our website. Changes will not affect rights acquired by Customers before the updated Terms became effective.
15. Governing Law
These Terms are governed by the laws applicable to the Seller’s place of business, unless mandatory consumer protection laws provide otherwise.
For full legal accuracy, this section should be adjusted once the Seller’s registered business location and target market are confirmed.
16. Contact Information
For questions regarding these Terms, orders, returns, refunds, or product issues, please contact our Client Care team at:
