Shipping policy
Shipping Policy
At Nera Pearl, every order is carefully prepared and packaged before dispatch.
Order Processing
Please allow 1–3 business days for order processing before your order is dispatched.
During peak periods, product launches, holidays, or high order volume, processing may take slightly longer.
Estimated Delivery Times
Estimated delivery times after dispatch are:
United States: 2–8 business days
Europe: 2–7 business days
Rest of the world: 5–12 business days
Business days do not include weekends or public holidays.
Delivery times are estimates and may vary slightly due to carrier delays, customs processing, holidays, peak periods, or circumstances beyond our reasonable control.
Shipping Costs
Nera Pearl offers complimentary standard shipping on every order. No minimum spend is required.
Shipping Carriers
To provide the most efficient delivery experience, we select the carrier based on your location, service availability, and current delivery performance.
Tracking Information
Once your order has been dispatched, you will receive tracking details by email, allowing you to follow your package until delivery.
Please allow up to 24–48 hours for tracking information to update after dispatch.
Customs, Duties and Taxes
For international orders, additional customs duties, import taxes, or local fees may apply depending on your country’s regulations, unless such charges have already been collected at checkout.
These charges, if applicable, are the responsibility of the customer.
Delivery Issues
The customer is responsible for providing a complete and accurate shipping address at checkout.
Nera Pearl is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated address information provided by the customer.
If you have questions about your order or tracking status, please contact our Client Care team at:
Our team will do its best to assist you as quickly as possible.
