Return & Refund Policy

We want every Nera Pearl piece to meet your expectations. You may request a return within 14 days of delivery.

How to Request a Return

Email contact@nerapearl.com before sending anything back. Include your order number, full name, the email address used at checkout, and the reason for the return. We will review your request and provide return instructions.

Return Conditions

To be eligible for a return, an item must be:

• unworn, unused, and in its original condition;
• free from damage, dirt, perfume, cosmetics, alterations, or other signs of wear;
• returned with the original packaging and all included components;
• securely packaged and accompanied by proof of purchase or the order number.

For hygiene and quality reasons, jewelry must be returned unworn. We may reduce the refund or decline a return when an item shows use beyond a reasonable inspection, is damaged, incomplete, or altered.

Return Shipping

The customer is responsible for return shipping unless the item arrived damaged, defective, or different from what was ordered. We recommend using a trackable shipping service. Nera Pearl is not responsible for return packages that are lost, delayed, or damaged in transit. Upgraded shipping charges are non-refundable unless the return is caused by our error.

Refunds

After the return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 5–7 business days. Your bank or card issuer may need additional time to post the credit.

Natural Pearl Variations

Freshwater pearls form naturally and may vary slightly in shape, size, surface, luster, and color. These variations are part of each piece’s individual character and are not considered defects.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact contact@nerapearl.com as soon as possible with your order number, a description of the issue, and clear photos of the item and packaging. Once verified, we will offer an appropriate solution, such as a replacement or refund.

Exchanges

To request a different size, color, or style, contact Customer Care. Exchanges are subject to product availability.

Contact

Questions about returns, refunds, or exchanges can be sent to contact@nerapearl.com.