Privacy policy
Last updated: July 13, 2026
Nera Pearl operates this online store and website, including the related content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, and disclose personal information when you visit or use the Services, make a purchase, or otherwise communicate with us.
Personal Information We Collect
Depending on how you interact with the Services, we may collect:
- Contact information, such as your name, billing and shipping address, phone number, and email address.
- Order and transaction information, including products viewed, added to your cart, purchased, returned, exchanged, or canceled.
- Payment information, which is processed by Shopify and our payment providers. We do not store complete payment-card details.
- Account information, such as login credentials, preferences, and settings.
- Communications you send to Customer Care, including questions, requests, and feedback.
- Device and usage information, such as your IP address, browser, device identifiers, network information, and how you interact with the Services.
How We Collect Information
We collect information directly from you, automatically through the Services and cookies, and from service providers and business partners that help us operate the store.
How We Use Personal Information
- To provide, personalize, and improve the Services.
- To process payments, fulfill orders, arrange shipping, manage returns and exchanges, and provide order updates.
- To maintain customer accounts and provide Customer Care.
- To prevent fraud, protect the Services, and comply with legal obligations.
- To send marketing communications when permitted and to measure or personalize advertising.
How We Share Personal Information
We may share personal information with Shopify, payment processors, logistics and fulfillment partners, carriers, analytics and marketing providers, Customer Care tools, and other service providers that perform services on our behalf. We may also disclose information when required by law, to protect our rights, in connection with a business transaction, or when you direct or consent to the disclosure.
Shopify
The Services are hosted by Shopify. Shopify processes personal information about your access to and use of the Services to provide and improve its platform and related services. Information may be transferred to Shopify and service providers located outside your country. Learn more in the Shopify Consumer Privacy Policy.
Cookies and Targeted Advertising
We use cookies and similar technologies to operate the site, remember preferences, understand site performance, and support marketing. Where required, optional cookies are used only with your consent. Depending on your location, sharing information for personalized advertising may be considered a “sale,” “sharing,” or “targeted advertising.” You can manage your cookie preferences through the cookie banner and, where available, use the “Your Privacy Choices” page.
Your Privacy Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, and to opt out of certain uses or disclosures. You may also have the right to withdraw consent or appeal a decision. To submit a request, email contact@nerapearl.com. We may need to verify your identity before completing a request.
International Transfers
Your information may be processed in countries other than your country of residence. Where required, we rely on legally recognized transfer mechanisms and safeguards.
Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, dispute-resolution, and fraud-prevention requirements. No security method is perfect, but we use reasonable administrative, technical, and organizational safeguards.
Children
The Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices, technology, or legal requirements. The revised version will be posted here with an updated date.
Contact
For privacy questions or requests, contact us at contact@nerapearl.com.
Nera Pearl is operated by Kamil Affek, ul. Wolska 17, 43-220 Jedlina, Silesia, Poland.
