Shipping policy

At Nera Pearl, every order is carefully prepared and packed before shipment.

Order processing

Orders are usually processed within 1–3 business days before shipment, unless otherwise stated on the product page or during checkout.

During busy periods, promotions, holidays or product launches, preparation may take slightly longer.

Estimated delivery time

Estimated delivery within Europe is usually 3–7 business days from shipment.

Business days exclude weekends and public holidays. Total delivery time includes processing and transit. Delivery estimates can vary due to the destination, local carrier network, holidays, carrier demand, logistics delays or circumstances beyond Nera Pearl’s control.

Order fulfillment

Orders may be fulfilled and shipped directly by international suppliers or partner fulfillment centers located outside the European Union. In such cases, transport to the final customer begins outside the European Union.

A shipment may pass through transfer hubs, sorting facilities or logistics centers and then be handed to a local carrier in the destination country.

Nera Pearl remains the seller, receives the customer’s payment and remains responsible for fulfilling the contract, handling complaints and returns, and protecting all applicable consumer rights.

Free shipping

Standard shipping is free on all orders. No minimum order value applies.

The complete order total is always shown at checkout before payment.

Carriers

We select logistics partners and carriers based on destination, availability and current shipping arrangements. A parcel may be handled by several logistics partners and local carriers. The final-mile carrier may vary by country, region and availability.

Tracking

After shipment, you will receive tracking details when available for the selected delivery method. Tracking information may take 24–48 hours to appear or update.

During the initial stage of transit, the parcel may not yet appear in the local carrier’s system. Local tracking may become available only after the parcel is handed to the final-mile carrier.

Address and delivery issues

The customer is responsible for providing a complete, correct and current delivery address. If you notice an error, contact us as soon as possible. We will try to update the details if the order has not shipped and the change is still technically possible.

Nera Pearl is not responsible for delays or failed deliveries caused solely by an incorrect, incomplete or outdated address that could no longer be changed.

Nera Pearl remains responsible to the consumer for the shipment until it is received by the consumer or a person designated by them, except when the consumer independently selects a carrier not offered by the store.

If a parcel has not arrived, is damaged or its tracking has not updated for an extended period, contact us. We will investigate and, where necessary, contact the carrier.

Contact

For questions about processing, delivery or shipment status, email contact@nerapearl.com. Our customer service team will help as quickly as possible.